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College Board

Contact Us

For Financial Aid Administrators

For questions or comments about CSS Profile, the Noncustodial PROFILE (NCP), or the Institutional Documentation Service (IDOC), or the Net Price Calculator, or to request access to your Service Options after receiving a "timed out" message, please call 866-881-1167 or email finaidservices@collegeboard.org.

For Students and Parents

Students or parents with questions or comments about CSS Profile, the NCP, or IDOC should call the College Board between 9 a.m. and 6 p.m., Eastern time. Extended service hours from 8 a.m. to 10 p.m. are available from January through April. Hours are subject to change.

General Contact Information

CSS Profile and NCP Customer Service:
844-202-0524 - U.S. and Canada
212-299-0096 - International

IDOC Customer Service:
  Email: help@cssprofile.org

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